10 steps to help you grow your business    Step 1: Offer new products/services One way to grow your business is to offer a new product or service that your existing customers will buy or that will bring in new clients. Identify potential products or services that enhance what you have and that your customers […]


10 steps to help you grow your business 


Step 1: Offer new products/services

One way to grow your business is to offer a new product or service that your existing customers will buy or that will bring in new clients.

Identify potential products or services that enhance what you have and that your customers have indicated they’d be interested in buying from you. Any new product needs to complement what you already sell, not be a substitute, otherwise there will be no growth in sales. For example a software company could expand its product line to include complementary tools or features that enhance the user experience or provide additional functionalities. This not only adds value for existing customers but also opens up opportunities for upselling and cross-selling within the customer base.

Introducing new product lines presents a strategic opportunity to tap into diverse markets and engage a wider range of audiences, ultimately expanding the reach and impact of your business.

Before committing to a new product or service:

Before creating a new product, it’s important to check if it’s financially viable and in demand. This approach involves a medium- to high-risk level due to the significant time and financial investment needed. After confirming feasibility, focus on research and development to create a prototype or sample service for presentation. Then, conduct thorough testing within your target market, carefully recording and analysing the results. This phase will help you understand demand and potential product improvements. Finally, protect your intellectual property by registering it with the Intellectual Property Office and seek legal advice for compliance and safeguarding. Remember, protecting your IP is crucial and should be handled by a qualified professional.

Step 2: Nurture customer relationships

Grow your business by selling more to your existing customers 

To grow your business, it’s crucial to strike a balance between customer retention and acquisition. Don’t neglect your existing customer base while pursuing new ones. Capitalise on the trust and familiarity you’ve built with current clients to upsell or introduce new offerings. Consider implementing convenient purchasing options, cross-selling, up-selling, offering complimentary services, and providing timely reminders for re-orders. 

Ways to engage existing customers

Leverage Your Database: Utilise CRM software to track interactions and send high-value newsletters, special offers, and updates to strengthen customer relationships.

Utilise Accounting Software Insights: Identify top customers, inactive buyers, and most profitable segments. Tailor campaigns with customised offers based on these insights.

Seek Customer Feedback: Ask what would encourage more frequent and higher-value purchases, as well as how to enhance their overall experience.

Anticipate Customer Needs: Use transaction analysis to predict when customers may need to reorder and proactively offer relevant products or services.

Implement a Loyalty Program: Reward customers with points, discounts, or exclusive experiences to foster loyalty and incentivise repeat business.

Leverage Social Media: Engage customers on preferred platforms (e.g., Facebook, LinkedIn, TikTok, Instagram) with compelling, relevant content.

Master Cross-Selling and Upselling: Offer complimentary services or upgrades that genuinely benefit customers’ current purchases, ensuring alignment with their needs and preferences.

Grow your business by finding new customers

To expand your customer base, start by identifying your ideal customer profile, drawing insights from your existing clientele or market research. Then, employ various strategies such as customer referrals, SEO optimisation for your website, active social media engagement, blogging, and utilising lead-generating content like white papers. Traditional advertising avenues like newspapers, radio, and direct mail, as well as attending trade shows and conferences, can also be effective. Additionally, consider elevating your profile by speaking at events or contributing thought leadership articles. These approaches collectively help you target and attract new customers who align with your business goals.

Step 3: Revise Your Business Model

Your business model defines how you generate revenue. Explore growth possibilities by adapting your approach, especially if market demands change. This flexibility can be a powerful tool to not only maintain, but also grow your business. For instance, if you run an education company, consider shifting from in-person workshops to online subscriptions for content access. Some model examples include moving your business online, licensing your products, or offering subscription-based services. You can also explore avenues like franchising, but ensure your business has replicable systems and a strong demand. Investigate new distribution channels, such as opening showrooms, utilising websites, or partnering with retailers. Ensure any new model is both profitable and sustainable compared to your previous approach.

Research Competition for Insights

Stay informed about your competition’s strategies and innovations. Dive deep into their operations by subscribing to newsletters, studying promotional materials, and even becoming a customer. Analyse their annual reports and track key changes in human resources and alliances. This intel can provide valuable insights for your own business decisions.

Step 4: Elevate Profit Margins

Profit margins are the essence of your earnings, representing what remains after all expenses are deducted from your total revenue. Lowering costs is key to boosting this essential metric. While many businesses initially focus on increasing sales, it’s equally crucial to manage expenses effectively. Here are strategic steps to enhance your profit margins:

Diversify Your Sales Strategy: Explore new markets and distribution channels to expand your reach. Identifying where and how to connect with potential customers can open up fresh revenue streams.

Strategic Pricing: Consider adjusting your pricing strategy where feasible. It’s important to strike a balance that maximises profitability without deterring customers.

Leverage Digital Platforms: Review and refine your marketing strategy to harness the full potential of the internet. Hiring a marketing team is a great way to begin leveraging social media platforms. 

Forge Strategic Alliances: Collaborate with complementary businesses or consider joint ventures. This approach enables you to take on projects or tasks that might be beyond your current capacity, or even gain new clients.

Enhance Product Value: Increase the perceived value of your offerings to customers. This could involve adding features or services that outweigh the additional cost. Again, this is where marketing is crucial.

Stay Ahead of the Curve: Keep your products or services up-to-date by extending your product range or adopting innovations that outshine your competition.

Focus on High-Value Customers: Direct your sales efforts towards customers who consistently place large orders, pay promptly, and require minimal maintenance. These are your most profitable clients.

Customer Categorisation: Divide your customer base into four categories based on sales and margins. Allocate resources and efforts accordingly:

High sales and high margins: Nurture and prioritise these clients.

High sales but low margins: Consider price adjustments and explore cost-cutting measures.

Low sales but high margins: Encourage these customers to buy more frequently.

Low sales and low margins: Consider phasing out these customers.

Cost Reduction Strategies: 

  • Negotiate lower prices with suppliers.
  • Streamline processes and systems to enhance efficiency.
  • Minimise waste and implement security measures to prevent theft.
  • Establish systems for timely invoicing and payment tracking.
  • Review fixed business costs and seek more cost-effective alternatives.
  • Assess ongoing subscription services for relevance and cost-effectiveness.

Efficiency Through Technology: Leverage technology to tighten operations, track debts, and manage workloads efficiently. Consider third-party contractors or technology solutions that can enhance capacity and productivity.

Skills Development: Regularly assess staff skills and identify areas for improvement. Provide training, run in-house sessions, and hire specialised staff when necessary to align with your growth strategy.

Performance Optimization: Eliminate redundant tasks and encourage staff to evaluate and enhance work quality. Ensure that progress aligns with overarching business goals.

Equipment and Technology: Explore leasing options for key equipment and invest in technology that streamlines processes, replacing manual tasks. Stay informed about industry best practices and adopt strategies that give you a competitive edge.

By implementing these strategies, you can fortify your profit margins and subsequently, grow your business.

Step 5: Grow staff expertise and management

leadership abilities

In order to grow your business, it makes sense that staff expertise and team leadership growth are vital. When you lead your business into a period of growth, it’s important to know what areas you need improvement in, and which skills you or your team may lack. As your business grows, so should your staff expertise. If you’re developing new products and/or services, it’s important that your employees are well trained on how to use them. 

Step 6: Amplify your capability

Ensuring your business can handle substantial growth involves a strategic evaluation of its current capabilities. Key considerations include having a competent team in place to manage an expanded operation, delegating tasks to allow for effective management, and planning a comprehensive training schedule. Conducting a skills analysis helps identify any gaps that may need to be addressed. As productivity becomes increasingly crucial, even small enhancements in order processing and customer delivery can lead to additional profits, particularly if additional equipment or space is required.

Capacity building focuses on bolstering your business’s internal capabilities, such as streamlining production and refining operational processes. This may entail investments in new technology and work methodologies to maintain profit margins. Creating a workflow plan helps anticipate and mitigate potential future bottlenecks. It’s essential to calculate the speed at which you can scale and determine if more staff, equipment, space, or supplies are needed. Establish contingency plans to address scenarios where demand exceeds your current capacity, potentially through outsourcing or subcontracting.

Expanding capacity typically involves augmenting staff, equipment, facilities, and financial resources. Hiring staff with the right skills or providing necessary training is crucial for sustained growth. Addressing increased demand may necessitate additional personnel. Ensuring you have the proper equipment and facilities is essential to meet heightened production or service requirements. This could involve relocating to a larger space, acquiring additional machinery, or securing reliable suppliers for increased material demands. As your business evolves, your organisational structure may need adjustment, especially if transitioning from a sole proprietorship to a partnership or registered company. It’s imperative to carefully consider which business structure aligns best with your evolving needs and goals.

Step 7: Boost Your Cash Reserves

To fuel your business expansion, securing funds is paramount. Initially, explore avenues to generate internal capital. Minimise personal withdrawals and consider leasing equipment rather than purchasing it outright. If growth can be achieved without resorting to loans, it’s an advantageous route. However, if borrowing becomes necessary, weigh the risks and rewards carefully. Consult with your banker and accountant for tailored advice. Crowdfunding offers not only financial support but also an opportunity to grow your customer base, engaging them in your success.

Angel investors or venture capital can be invaluable resources for both financial backing and expertise. Government grants, particularly for export-oriented ventures, are often underutilised and worth exploring. Internally, you can bolster cash reserves by trimming expenses. Leverage technology investments, like subscription-based software, to free up capital. Engage your accountant for cost-cutting recommendations. Optimise inventory management by setting lower stock thresholds, adopting a just-in-time policy, and conducting stocktake sales to unlock cash tied up in unsold items.

Enhance debtor management by scrutinising credit histories before extending terms. Employ credit applications with clear terms, set credit limits, and request deposits or prepayments for substantial orders. Assess your business for potential cost reductions that won’t compromise quality. Review service fees to identify potential savings. Streamline cash flow through rigorous debt collection practices, addressing slow payments, and exploring mobile payment solutions. Develop a cash flow forecast to anticipate potential shortfalls. Additionally, consider selling unused or underutilised assets like outdated equipment or idle vehicles to inject additional funds to grow your business.

Step 8: Acquiring Another Business

Expanding through acquisitions can be a strategic move to grow your business. Typically, you might consider purchasing an entity that aligns with your goals:

  • A similar business, either a competitor or in a related market
  • A key supplier for material security or cost reduction
  • A customer to secure sales channels and explore new business models
  • A complementary business for a competitive edge and access to new markets
  • A different business in a market you’re diversifying into.

Ensure you have adequate funding, either from existing resources or through the target business’s cash flow. Seek professional advice and discuss financial implications with your banker. Managing two businesses simultaneously can be challenging, so effective delegation, time management, and prioritisation are crucial.

When considering an acquisition, follow these steps:

  • Resolve any legal or accounting disputes and ensure tax matters are settled.
  • Verify the accuracy of financial records to get a clear view of the business’s value and profitability.
  • Pay special attention to any unusual items in the financial statements.
  • Communicate your plans with staff, understand their intentions, and discuss the transition with key team members.
  • Engage professional advisors for guidance throughout the process.
  • Establish confidentiality agreements and consult your accountant on the best purchase structure.
  • Preserve the business’s value by securing long-term contracts, firming up supplier agreements, and optimising expenses.
  • Identify and document any intellectual property rights and necessary licences or permits for legal operation.

By meticulously assessing and planning, you can increase the likelihood of a successful acquisition that contributes positively to your business growth.

Step 9: Export your goods or services

Growth by expanding into overseas markets can mean bigger profits, but it can also mean bigger risks. Successful exporting doesn’t happen by accident – it needs careful planning and commitment. If your product is doing well locally, determine if there’s a market for it overseas. Exporting is a great way to maximise your profits and bring in new customers.

Are you ready to export?

It’s crucial to understand and prepare for the risks associated with exporting before getting started. These risks include foreign exchange, and political, shipping and legal issues. Integrating risks into your business or export plan will help you mitigate them.

Follow the steps to successful exporting:

  1. Weigh the cost of entering an export market against the returns. First determine potential market size and then test market your product or service before you go ahead.
  2. Growing in a new market offers high potential for growth as you may be able to take your successful business model and duplicate it in another area. This is why franchises can do so well; if you’ve established that your business model appeals to a certain market type (consumer or business) then all you need to do is find more of this market type somewhere else. To increase your chance of success in a new market:
  • Conduct an extensive financial analysis to ensure the move is viable
  • Use your existing business information such as demand compared to population to assess the potential
  • Research the competition
  • Investigate reducing the risk (but also the margin) by partnering or creating alliances with existing businesses/distributors in the new area first
  • Talk to other business owners who have already entered your targeted markets and ask them what to watch out for.

Step 10: Online Presence

And last but not least, having a strong online presence is vital if you want to grow your business.

To drive online traffic:

  • Create clear, searchable content on your website.
  • Utilise organic social media and email marketing campaigns.
  • Optimise for mobile devices.
  • Leverage paid advertising for increased visibility.
  • Conduct keyword research for relevant content.

Turning prospects into leads:

  • Understand the information potential customers need before making a purchase.
  • Offer lead magnets (like free downloads or webinars) to collect contact details and build customer bases.
  • Utilise email marketing and customer relationship management (CRM) tools for effective lead management.
  • Set up triggers (such as special offers) to engage potential buyers.

Converting leads into customers:

  • Analyse past sales data to identify effective lead generation strategies.
  • Focus on leads with a higher likelihood to buy.
  • Act promptly on leads through direct contact, sales teams, or automated sequences.
  • Implement clear calls to action for making a purchase on your website. Consider personal interactions for high-value leads.

Nowadays, to grow your business a strong online presence is crucial. Incorporate updated strategies like email marketing for customer base creation, organic social media for authentic engagement, appointing a marketing manager to develop a comprehensive marketing strategy, and utilising paid advertising for enhanced visibility.

Next step: Get in touch with us today if you need a hand working out a plan to grow your business at